Shipping & Delivery

Do you offer free shipping?

Yes! for Continental USA and Puerto Rico Shipping is free on orders above $100!
How long does shipping take?

Orders are processed and shipped within 2-3 business days of cleared payment.

For Black Friday, Cyber Monday please allow an additional 4-5 days for fulfillment and shipping beyond the normal processing time.

Tracking confirmation will be sent via email once your order is fulfilled.

Shipping rates for the USA are as follows: free shipping on orders over $100 for the continental 48 states and Puerto Rico;

$39.99 for UPS 2nd Day Air (ships the same business day if placed by 12 pm CST, with delivery on the second business day, excluding weekends);

$12.99 for UPS Ground (typical delivery within 4-5 days, with 2-3 days processing); and

$7.95 for standard shipping on orders up to $125 (delivery in 5-7 business days, with 2-3 days processing).
Do you ship internationally?

Sorry no, we currently do not ship outside mainland U.S, Puerto Rico and Canada.
Do you ship to Canada

Yes, we offer a $29 Standard Flat Rate Delivery to Canadian addresses. Please note that any international duties and customs charges are the responsibility of the customer.
I think my parcel has been lost/stolen

Shipments with a "delivered" tracking status will be considered proof of delivery, and Dustella Clothing is not responsible for lost or stolen items after delivery is confirmed. If you suspect your mail was stolen, report it immediately to your local carrier.
I put the incorrect address on my order.

Please contact as soon as possible to give us the best chance of fixing this.info@shopdustella.com

Incorrect addresses are the most common cause of undeliverable shipments. Orders requiring reshipment due to insufficient addresses may incur additional shipping charges.

My Order

How do I track my order?

Once your order has been fulfilled, you will receive an email from us with your tracking information. 
Can I change the shipping address?

We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact us IMMEDIATELY if you have any questions regarding changing your address. 

info@shopdustella.com
Can I cancel my order?

Sorry no, Once orders have been placed they cannot be cancelled. Please take the time to review your order before placing it.
Can I change my address?

Yes - To request a change in address please email info@shopdustella.com within 12 hours of placing your order. Keep in mind that due to our fast order processing, we cannot guarantee an address change.
Can I cancel my pre order?

Sorry no.
Due to the high demand of  Pre Order items they cannot be cancelled. There is a an estimated ship date in the product description along with a "pre order" button that lets shoppers know they are purchasing a product that is a "pre order" if you need any additional help please contact us directly

Returns, Exchanges & Refunds

Do you offer returns and exchanges?

We offer returns for store credit, which will be issued as a Dustella e-Gift Card sent to the email you provided at checkout.

You can return or exchange unworn, unwashed, scent- and smoke-free, or defective items within 14 days of delivery. Please include your original packing slip with the return, or print out your confirmation email if it's not available. There are no restocking fees, and your store credit never expires! However, final sale items, including those purchased during Black Friday, Cyber Monday, or with discounts of 25% or more, are not eligible for return.

Footwear must be returned in its original shoe box, placed inside a shipping box, to avoid damage. Please note, shipping fees are non-refundable, and payment terms for third-party services remain your responsibility.
What if I want a refund?

Please contact us at - info@shopdustella.com however we only offer store credit under certain circumstances.

Couldn't Find Your Answer?

That's totally fine, just reach out to us with any questions you have and we'll get you an answer - we've got your back!

 Contact Us

Free Shipping

Spend $100 and receive FREE shippin

Flexible Payments

Spread your purchase with 4 easy payments

Easy Returns

Buy in confidence with no-hassle returns